There’s a scene in “World War Z” starring Brad Pitt, where he’s interviewing an Israeli scientist about how they were so quick to prepare for a zombie outbreak. The scientist explains that after a series of unexpected historical events, they adopted a 10th man policy. In short, if 9 people agree that something is impossible, the 10th person’s job is to assume the opposite. No matter how far-fetched and unlikely it may seem, the person’s job is to advocate that the opposite viewpoint is true.
For years, one of my least favorite phrases to hear in a brainstorm was, “I’m just going to play devil’s advocate.” In my mind, I always heard it as, “I don’t have any ideas, so I’m going to poke holes in your instead.” I’m sure this scenario has happened to you. The group is humming along making efficient progress and tossing out ideas. Then all of a sudden, there’s a murmur… or a cough… or a raised hand.
“I really like this idea…”
They always qualify that they like the idea. “I really like this idea, BUT…”
Here it comes. “I really like this idea, BUT I’m going to play devil’s advocate [INSERT CRITIQUE HERE].”
With that simple phrase, the group’s progress is halted. Everyone suddenly fixates on the issue raised by the devil’s advocate, and the more you try to fix it, the worse the problem becomes. It’s like trying to pump air into a tire with a hole in it. As you pump more air, you make the hole bigger which lets more air out. This is why I always hated the devil’s advocate.
However, I acknowledge the value of critique and critical thinking. If an idea can’t stand up to a little criticism, it probably isn’t a very good idea. As World War Z so elegantly points out, conflicting viewpoints have tremendous value, and can save us time, energy money and prevent our cities from being over run by zombie hordes. So, what am I trying to say?
I’ve accepted the value a devil’s advocate can provide to a group, as long as they problem solve instead of just problem spot. So how can you help problem solve?
- Don’t be lazy – Don’t just say, “I don’t like it.” There’s nothing of value in that sentence. It’s just a vague opinion. Instead say, “I don’t like it, because [INSERT REASON HERE].” By offering details about what’s bothering you, it gives the group an area to focus on and rework.
- Don’t make it someone else’s problem – Anyone can spot a problem. That’s the easy part. To be a valued and valuable thinker, you need to provide solutions. Don’t toss a grenade into someone else’s lap and say, ‘Here’s a problem. My work here is done.” If you spot an issue, there are two paths you can travel. One is bring it to the group and make it THEIR problem to solve. In this scenario, your energy is spent defending your image as the problem spotter and you work counter to the rest of the group. If you bring it to the group’s attention and offer a solution (even if it’s a bad solution), you’re making it OUR problem and the entire group stays invested in pushing the idea forward.
- Bad solutions are better than no solutions – If you spot a problem, come back to the group with a solution. Too often, I’ve seen folks invest in the problem, and act like a goalie swatting away bad solutions to a problem they identified. By providing a solution, even a bad one, you’re getting the team started toward a solution. While your solution may note be perfect, people can build on your solution or be inspired by it. Instead of in the problem, you’re investing in the solution.